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Useful Links & Info

Find us on:

NHS website! Here!
Times of Tunbridge Wells Local News: Southborough Dental has got a lot of bite!
Facebook! Here!
Times of Tunbridge Wells Local News: Dentist Flies out to treat Aleppo Refugees!
Care Quality Commission website: Here!
Business News! Read here!

Download Area: Patients Privacy Notice, Practice Quality Policy on and News letters

Updated October 2026

Privacy Notice For Patients

Practice Quality Policy

SDP Newsletter

Our Independent Treatment Prices

pricrlist.pdf

For a full list of useful information about our practice please feel free to download our Practice leaflet!

Southborough Dental Practice Leaflet

Frequently Asked Questions!

What do I do if your practice is closed?

Urgent treatment and out of hours care

If you have a dental emergency out of normal practice hours, you can contact the Dentaline Service out of hours service on 01634 382230. They are available week days after 6:30pm, weekends and bank holidays. Alternatively the NHS 24 hours advice line is 111.

What is your cancellation policy?

Cancellations

If you are unable to keep your appointment, please let us know as soon as possible so that we can offer the appointment to someone else. Missed appointments waste NHS time. We require 24 hours notice of cancellation. If you fail your appointments on several occasions or short notice cancel more than 3 times, we may no longer be able to offer you further appointments at this practice. There will be a charge for all failed hygienist appointments.

What about my Dental Records?

Your dental records will remain confidential and secure. However, from time to time, we may be required to release them to the local health board as part as an on-going clinical review process. We will try to contact you before releasing your dental records.

What are my rights?

You are entitled to a thorough examination of your mouth, teeth and gums.
A full explanation of your treatment options and a written treatment plan including costs.
Advice on how to keep your teeth and gums healthy.
Information about this practice and the services available.
A care and treatment summary if you decide to transfer to another dentist.
Make a complaint if you are not happy with your treatment and care. .

Patient Complaints Procedure

G 110C(E) Patient Complaints Procedure Ver 7 (1).pdf

October 2026

What are my responsibilities?

Giving at least 24 hours notice to cancel or change an appointment.
Repeatedly missed or cancelled appointments may mean we are longer able to offer you further appointments.
Paying your bill promptly following your dentist’s advice.
Treating our staff with courtesy and respect.
Bring proof of entitlement when claiming help with health costs, if no proof shown, your eligibility will be checked and if entitlement is invalid you may be charged £100 fine .
*Please note, we will refuse to treat patients who are violent, fail to pay their bills or refuse to co-operate.

What are your Practice Quality Policy?

Our Practice Quality Policy

Our practice aims to provide dental care of a consistent quality for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.

In proposing treatment, we will take in to account of your own wishes. We will explain options, where appreciate, and costs, so that you can make an informed choice. We will always explain what we are doing.
We will do all we can to look after your general health. We will ask you about your general health and about any medicines being taken. This helps us to treat you safely. We all keep all information about you confidentia
Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control
We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.
All staff joining the practice are given training in practice wide procedures. Once a year, there is an individual review of training needs of all staff in the practice.
All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practice, we have systems to ensure that concerns are investigated and if necessary acted.
Practice working methods are reviewed regularly at meetings for all staff. We encourage all staff to make suggestions for improving the care we give patients.
We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes we make.
All dentists in the practice take part in continuing professional education, meeting the General Dental Council’s requirements. We aim to keep up to date with current thinking on all aspects of general dentistry, including preventive care.
Please feel free to download a copy from download area above.

Opening Hours

Monday

08:30 am - 05:30 pm

Tuesday

08:30 am - 05:30pm

Wednesday

08:30 am - 06:30 pm

Thursday

08:30 am - 05:30 pm

Friday

08:30 am - 04:30 pm

Saturday

Closed

Sunday

Closed